Frequently Asked Questions
The following are questions commonly asked by JingMommy customers. We hope this addresses your concerns.
- About the Meals
- What is the difference between the Herbal Postpartum Meal and the Classic Postpartum Meal?
- Can I try the food before committing?
- Is there a difference between meals for vaginal delivery and C-section?
- Do I need to drink Sheng Hua Tang?
- I don’t want to breastfeed — what are my options?
- I have food allergies or certain foods I can’t eat — can you accommodate me?
- I had gestational diabetes — will that affect my postpartum meals?
- How do I request meal adjustments?
- I had high blood pressure during pregnancy — can I eat postpartum meals?
- How many people does a postpartum meal serve? Can I share with family?
- How do I reheat the meals?
- Will breakfast arrive in time?
- Why do the herbal tonics need to be taken for a full month?
- Are frozen meals still fresh?
- How do I reheat frozen meals?
- Delivery
- Ordering
- Other
About the Meals
Q: What is the difference between the Herbal Postpartum Meal and the Classic Postpartum Meal?
The menu items in both plans are identical, but the Herbal Postpartum Meal includes one additional Chinese herbal tonic soup per day to replenish blood, boost qi, eliminate dampness, remove stasis, and detoxify. Following traditional Chinese medicine principles, the formula progresses from mild nourishment to warm nourishment to deep replenishment — systematically building a strong foundation before intensive restoration. Since the postpartum period is the golden window for recovery, we recommend the Herbal plan (after all, you only go through this a few times in your life — investing in proper recovery pays off long-term). If you find you can’t tolerate the herbal taste, switching to the Classic plan is always an option.
Q: Can I try the food before committing?
A: JingMommy warmly invites you to experience our postpartum meals in one of three ways:
- Tasting Party (Free): A buffet-style event held at our central kitchen where you can sample 10+ postpartum dishes. (Sample menu: sticky rice, shiitake egg custard, longan red date tea, goji berry tea, angelica sea bass soup, black fungus pork rib soup, yam carrot beef soup, black date peanut pork knuckle, sesame oil chicken, mushroom cabbage porridge, longan glutinous rice porridge, silver ear fungus with rock sugar, peanut sweet soup, red bean purple rice porridge, and more.)
- Home Delivery Tasting ($50): Experience a full day of our postpartum meals delivered right to your door at a special introductory price. Just visit our website to order.
- Out-of-State Frozen Tasting ($80): Out-of-state moms pay only the FedEx Priority Overnight shipping fee to receive a frozen tasting set and experience our quality before subscribing.
Q: Is there a difference between meals for vaginal delivery and C-section?
A: Although the delivery process differs, the postpartum meal content is the same for both. Both emphasize the same core wellness principles: replenishing qi and blood, warming the uterus, supporting digestion, avoiding cold foods, and promoting overall recovery.
- Replenishing qi and blood: Both types of delivery deplete the mother’s energy and blood. Meals include ingredients like angelica root, red dates, pork liver, and eucommia bark to restore vitality and support blood production.
- Warming the uterus: Regardless of delivery method, the uterus needs special care. Meals include warming ingredients such as ginger and brown sugar to support uterine recovery and contraction.
- Supporting digestion: Postpartum digestion is weakened, so meals include easy-to-digest foods like glutinous rice, plain porridge, and millet porridge to aid digestive recovery.
- Avoiding cold foods: Cold-natured foods can suppress the body’s yang energy. JingMommy carefully curates all meals to exclude raw, cold, and cooling ingredients.
- Overall wellness: Meals include beneficial herbs and ingredients such as goji berries, astragalus, and codonopsis to strengthen the immune system and support holistic recovery.
Q: Do I need to drink Sheng Hua Tang?
A: Sheng Hua Tang is a traditional Chinese herbal formula typically composed of angelica root, Sichuan lovage, motherwort, and peach seed. It works by promoting uterine contractions, speeding up the clearing of lochia, improving blood circulation, and nourishing blood. Whether you need it should be decided based on your individual constitution and your doctor’s recommendation.
Q: I don’t want to breastfeed — what are my options?
A: If you prefer not to breastfeed, we can adjust your meal plan to avoid lactation-promoting ingredients such as pork knuckle and green papaya.
Q: I have food allergies or certain foods I can’t eat — can you accommodate me?
A: We take your dietary safety and preferences very seriously. For customers with specific allergies or dietary restrictions, we will carefully avoid those ingredients and substitute them with safe, nutritious alternatives. Please understand that substitutions may result in some dishes being repeated more frequently.
Q: I had gestational diabetes — will that affect my postpartum meals?
A: Gestational diabetes typically resolves on its own after delivery. To support blood sugar management, JingMommy postpartum meals are designed with low refined-starch options and are rich in vegetable fiber. We also recommend diluting or halving the serving of brown sugar desserts and tonics. We encourage you to consult your doctor to ensure your meal plan aligns with your health condition and nutritional needs.
Q: How do I request meal adjustments?
A: If you need any changes after meals have started, please call our customer service line at (909) 910-0285 by 12:00 PM the day before so we can adjust your next day’s delivery.
Q: I had high blood pressure during pregnancy — can I eat postpartum meals?
A: JingMommy’s low-sodium, fiber-rich postpartum meals can help support healthy blood pressure, and our menus include high-quality protein sources such as nourishing fish and chicken soups. We encourage you to consult your doctor to confirm the meal plan is appropriate for your health situation.
Q: How many people does a postpartum meal serve? Can I share with family?
A: Each postpartum meal is designed for one new mother, but the portions are quite generous. You’re welcome to share with family, though individual appetites vary — please use your own experience as the guide.
Q: How do I reheat the meals?
A: You can reheat the meals directly in the microwave, or transfer the food to your own container and steam or boil it. For food safety, we recommend heating to at least 165°F (74°C) to ensure the food is thoroughly warmed and safe to eat.
Q: Will breakfast arrive in time?
A: All meals are freshly prepared each morning, and drivers begin deliveries between 8:00–9:00 AM. Given delivery timing, the meals may not arrive in time for breakfast that morning. We suggest storing the meals in the refrigerator and reheating them the next morning for breakfast.
Q: Why do the herbal tonics need to be taken for a full month?
A: A complete 30-day course is not only a time-honored tradition — it carries deep medical and psychological significance. JingMommy’s herbal postpartum meals are carefully formulated to support the body’s postpartum recovery over this period. The uterus and other reproductive organs need time to return to their pre-pregnancy state, and 30 days aligns naturally with the body’s physiological recovery cycle, allowing a gradual and comprehensive restoration. Beyond the physical, the 30-day period also provides new mothers with a psychological buffer — helping them find balance in their new roles and daily rhythms.
Q: Are frozen meals still fresh?
A: Frozen food is a common and effective modern preservation method that maintains freshness to a significant degree. By lowering temperature, freezing dramatically slows bacterial growth and food spoilage, extending shelf life. When meals are flash-frozen, their nutrients, flavor, and texture are sealed in and largely preserved after thawing. Some foods may experience minor texture or taste changes, but overall freezing remains one of the best ways to preserve meal freshness with minimal nutritional loss.
Q: How do I reheat frozen meals?
A: Cut open the packaging and transfer the food to a microwave-safe or oven-safe container, then heat using a microwave or steamer. For convenience, we recommend moving the next day’s meals from the freezer to the refrigerator the night before so they can thaw overnight and require less reheating time.
Delivery
Q: Is my address within the delivery zone?
A: Most cities with a significant Chinese-American community are within our delivery zone. For more distant areas, we offer every-other-day delivery (two days’ meals delivered at once). Some areas may have an additional delivery surcharge. For locations our drivers cannot reach, we also offer frozen postpartum meal shipments as an alternative.
Q: When will my meals be delivered?
A: Meals are typically delivered before noon in standard delivery areas. Our chefs start cooking at 5:00 AM, and 5 drivers begin deliveries at 8:30 AM, routing in order of distance. We cannot guarantee an exact delivery time, as routes may vary daily depending on road and weather conditions.
Q: How do I pause deliveries?
A: If you have any special requests, please notify customer service by 12:00 PM the day before so we can adjust the following day’s delivery.
Q: Can you deliver to the hospital?
A: Since the pandemic we have discontinued hospital deliveries — both for the safety of our drivers and to avoid delaying deliveries for other customers. If you’d like to enjoy our meals while at the hospital, we can deliver to your home and your family can bring them to you.
Q: How often are frozen meals shipped?
A: Frozen meals are shipped once a week (7 days’ worth of meals per shipment), sent Monday through Wednesday via FedEx Priority Overnight. You will receive a FedEx tracking number each time so you can monitor your shipment in real time.
Q: Where do you ship frozen meals?
A: All 48 contiguous U.S. states (excluding Alaska and Hawaii) — anywhere FedEx can deliver.
Q: Can customers in San Francisco and San Diego order?
A: Yes! Customers in San Francisco and San Diego are eligible for our frozen meal discount pricing. Please call us for more details.
Ordering
Q: When should I place my order?
A: We recommend ordering no later than one month before your due date — because no one can predict exactly when baby will arrive! As the saying goes: better safe than sorry. The earlier you prepare, the more peace of mind you’ll have.
Q: How do I place an order?
A: Once you’ve decided to order, please complete the customer information form and meal order, then submit your deposit to finalize the order.
Q: How do I pay?
A: Payment options:
- Bank Transfer / Zelle
- Email:
[email protected] - Company name:
Comtion Corp
- Email:
- Check
- Payable to: Comtion Corp
- Credit card
- Visa or Mastercard
3% processing fee applies
Q: How do I cancel my order?
A: Cancellation policy:
- Before meals begin: Full refund (credit card payments will have processing fees deducted).
- After meals have started: Refund is recalculated based on meals already delivered. Please refer to the cancellation terms on your order form.
- Please notify us at least two business days in advance.
Q: How do I know my order is confirmed?
A: Once your deposit is received, we enter your information into our system and assign you an order number. When you’re ready to start meals, you can use your order number or name — simple and easy.
Q: How do I notify JingMommy to start delivery?
A: After delivery, please call our customer service line at (909) 910-0285 to confirm your start date and delivery address. (Text messages are also accepted.)
Other
Q: Why choose JingMommy?
- Highest delivery volume = freshness guaranteed! JingMommy takes pride in being the highest-volume postpartum meal provider, which means we prepare fresh food constantly. Fresh ingredients taste better and retain more nutrients. Our large customer base is a key advantage — and our reputation is our best endorsement!
- Professional central kitchen: JingMommy’s central kitchen ensures exceptional quality and safety for every meal. We rigorously control ingredient quality to ensure freshness and safety. Our kitchen strictly adheres to hygiene standards, and our efficiency guarantees on-time delivery every day.
- Over a decade of experience: With more than ten years of postpartum meal service, we deeply understand what new mothers need and continuously refine our menus to exceed your expectations. Choosing JingMommy means your meals are crafted by seasoned experts dedicated to the best care for you and your baby.
Q: Why no discounts or price negotiations?
A: We understand that price is an important consideration for new moms. However, we want you to focus on the value you receive. Since JingMommy’s founding, our pricing has been based on actual costs plus a reasonable margin — we don’t cut corners on quality or play the game of inflating prices just to offer “discounts.” We believe in fair, transparent pricing: you get exactly what you pay for.
Q: How do I store and eat the meals after receiving them?
A: To maintain freshness, please refrigerate your meals immediately upon receipt. Before eating, reheat thoroughly and enjoy.
Q: My family member is coming to help with confinement — do I still need to order postpartum meals?
A: Caring for a new mother and baby while also cooking is quite demanding for family members. Consider ordering 14 days of meals to give everyone time to settle in before asking family to take over cooking. Our frozen postpartum soups are also a great option to ensure you get the nourishing herbal stews and desserts essential during confinement — and to avoid drinking the same pot of soup for multiple days.
For additional questions or more detailed explanations, please contact us — we’ll get back to you as soon as possible.